Since we manufacture all our signal flags my machine gets heavy use. I wouldn’t trade my Pfaff for the world. Because it is so important I decided to get a back-up machine to be on the safe side. Also I wanted to take in my Pfaff for it’s yearly maintenance.
I have been sewing for the past 40 yrs my first thought was that Singer was great when I first started out why not get that as a back up. I ended taking that back as it wouldn’t even go through a few layers of fabric without clunking and struggling. I couldn’t believe the difference that had happen over the years. Somewhere along the line quality went out the window.
I then decided that even though Sears and K-Mart had merged I believed that the Kenmore brand was still good. Although it was noisy the first night I figured that I was just use to the quality of Pfaff and it seemed to sew pretty well. Today I used it for the second time and was sewing a casing on the top of the flag. We are only talking 2 layers of fabric. I finished sewing only to find a line of oil. After investigating I found that there was oil in the bobbin area and on the thread. On a white casing it looked awful. Quality is important to us and I expected to only use this machine once in a great while.
It seems to me that quality just isn’t important anymore to a lot of companies. They want to make it cheap send it out the door without good quality checks and thinking that everything is just good enough. I know I have learned my lesson even for a back-up machine. I will get another Pfaff because I can depend on it, which isn’t easy to say anymore.
I found this in The Wall Street Journal which sums up the way that I feel:
Sears’s dramatic profit decline comes amid rising customer complaints about its stores and service. Susan R. Russell, a Maine-based consultant to nonprofits and longtime Sears customer, says recent instances of poor service have sent her shopping elsewhere. Sears initially refused to honor a warranty for an oven that was delivered damaged, and another time it required hours on the phone and two service visits to replace a dishwasher rack covered by a warranty. “They value people’s time at zero. That’s outrageous,” Ms. Russell said.