FAQ & Shipping

What size are your signal flags?

Our signal flags are 8″ x 8″ with a casing of 1″ for horizontal banners. For vertical and valances the casing is 1 5/16″.

What are the flags made of?

We machine-stitch our flags from high-quality fabric. The fabric has the texture of a fine dress shirt and we love the vibrant colors. There is a white lining on the back of each flag  The flags can be washed in cold water and tumble dried, low. A few of our flags do use “Steam-a-Seam” (TM), so do not use a fabric softener dryer sheet.

When ordering please make sure that you enter the amount of flags that you want. Each flag is $9.50 each.

What types of banners do you sell?

We sell horizontal, vertical, and valances that are used for window treatments. Check out our website for pictures and more details.

What are the costs for shipping and handling?

SHIPPING CHARGES — Free to USA — $20 International

We include the cost of shipping to anywhere in United States, including Alaska, Hawaii, and military addresses. For International orders to Canada, Mexico, and worldwide there is an additional  $20 surcharge.

* “International” means countries outside the national borders of the United States, and also such territories as Puerto Rico, Guam, American Samoa, the US Virgin Islands, and other territories associated with the US.
* “United States means the 50 states in the nation. Territories and protectorates are International orders.

All orders are shipped best method, insured. For continental US orders we try to use UPS. With APO/FPO, PO boxes, or where a special surcharge would apply (e.g., AK, HI), we ship USPS First Class insured. International orders are shipped USPS First Class insured or USPS Priority.

Email us if you have special shipping needs. We can invoice you for expedited shipping or other situations where our ordinary shipping methods don’t meet your needs.

Orders are shipped only following receipt of payment.

What our your payment methods?

PAYPAL

We offer payment via PayPal, which provides for built-in currency conversions and will process a credit card, debit card, or direct money transfer. We do not directly handle credit cards, and use PayPal to process transactions. We do not accept e-checks.

GOOGLE CHECKOUT

We also offer Google Checkout service, which offers a fast, secure and easy way to use a credit or credit-debit card. Choose which method of payment you want to use from our order form. The choice option is at the bottom of the first page of the order form.

Money Orders and Checks

We do not accept money orders or personal, business, or cashier checks.

Do you ship internationally?

Yes we do. We use both Google Checkout or PayPal, which offers built-in currency conversions.

What is your return policy?

We do not accept returns for any reason other than flags being flawed or damaged during shipment. In the event of a damaged flag(s), we will arrange to replace the flag(s) on a per-incident basis.

Please be sure to order the correct item and orientation, and that your banner letters are listed correctly in your order.  We also check over the orders and email you to make sure we understand what it is you want to spell.
Please email us directly if you have any questions, concerns or special instructions.

Orders are shipped only following receipt of payment.  All sales are final.

What about my privacy?

We do not share or give out your personal information to anyone.  Your email address, street address, and phone remain entirely private, and only are captured to assist in the ease of ordering one of our banners.

We ship ONLY to the “Ship To:” address on your order (“Shipping Information”). You are solely responsible for giving us correct and accurate address information. Examine the email order confirmation you will receive upon concluding your order, to be sure that you’ve correctly entered the right address.